As part of the fast-paced culture, you know that your customers want things done quickly. When they have car issues, they want them fixed fast, and when they need service, they want to get in and out quickly. Therefore, if you’re not utilizing auto software, you could be losing customers without knowing it. While some people still prefer that old-timey touch, most people move fast and want their repair shop to move just as quickly (or faster).
Save Time and Value It
It’s no wonder that customers value their time more than yours. When you provide service to them, they expect nothing but the best. Most customers don’t care how many other customers you’ve got or how long the actual repair is going to take. They focus primarily on themselves, which means you need to have enough technicians on hand to cover the work, as well as get them in and out quickly.
Auto software can help you do that because you can forecast how many technicians you need, determine who is working on what and how soon they should be done, and even find replacement parts or purchase them online.
For the customers, you can quickly estimate how long the work is going to take, as well as provide them with a written estimate of costs. You can also use the software to check-in with customers to give them updates. That way, they know that you’re still thinking of them, even if the repair itself could take days.
You show your customers that you value their time.
Along with such, you can also save time because you can quickly schedule more customers, such as those that call in or those who show up at your door. You never have to worry about overbooking, as the software itself is easy to use and understand. Visit the website egenuity.com for more information.